Our Policies

For anyone new to IM, we strictly require an arrival of at least 10 minutes prior class start time. This is due to the nature of our method and time it takes to set up for class safely and effectively. Anyone new, arriving after this required time allowance will not be admitted into class.

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If you put yourself on the waitlist, you will automatically be put into class when/if you get in, and our 12 hour cancellation policy will then apply. Once added, you will be emailed/texted to confirm & remind you of your upcoming class. ​

We have a strict 5 minute late to class policy. After the 5 minute warm up is over you will no longer be admitted into class, and it will be considered a late cancel. We enforce this rule for the safety of you and the other members in your class.

Cancellations of classes need a minimum of 12 hours notice, or the appointment and/or class will be charged in full and will result in the loss of your class. 

For our Monthly Unlimited Members: Cancellations of classes also need a minimum of 12 hours notice or a $20 fee will be charged.

Our 5, 10 & 20 Class Packs have a 3 month expiration (Extensions are only considered for medical reasons and require written proof).

Our 3 Class Intro has a 30 day expiration from date of purchase.

(No Exceptions).

If referred by someone, you can choose between our 3 for $30 Intro Offer or a Free Referral Class, not both. Intro classes have a one week expiration from date of purchase. For a referral class, please reach out to us and we'll get you in!

*Referral Classes are for LA Residents / Potential Clients ONLY.*

In addition to the loss of the class, a $20 fee will be charged for No-Shows (Unlimited Members Included). This policy is also communicated in members waivers, welcome emails, reservations, & on our lobby wall.  Please cancel via the portal that you signed up in.

For full classes - please no double booking. 

If you are registered for a class & are on the waitlist for a different class, please cancel yourself from the waitlist.

Once you register for a class, the cancellation policy applies. 

If you cannot make it to your original class time we can move you to another class time that day (as long as neither class is full). We DO NOT switch classes between days. 

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Purchased appointments, classes, packages, and memberships are all non-refundable.

Discounts, promos & sales have firm start & end dates, and cannot be edited, refunded, or bought after purchase.

As an intro to IM, classpass'ers may come to 3 classes within 30 days. After this 7 days, we offer a one time 15% off discount on any pack of classes. 

Due to increased processing charges, there will be a 0.9% fee on all credit card purchases.